Customer Churn

Churn rate 2022

17%

Current churn rate

14%

Churn rate goal

10%

Reason for churn by quarter

Churn by contract type and days since purchase

Purchase characteristics

index	Contract type	Churn	Average purchase	Total transactions	Days since last purchase
2	Month-to-month	Did not churn	50.14	19	138
5	Month-to-month	Churned	50.01	16	294
8	One year	Did not churn	50.05	2	125
11	One year	Churned	50.15	2	280

Churn Reason

Showing 32 entries

Search:

	product	year	quarter	reason	total_churn	total	year_quarter_total	percent_churn
64	Standard	2022	1	Competitor	406	406	1310	0.309924
65	Standard	2022	1	Dissatisfaction	239	239	1310	0.182443
66	Standard	2022	1	Other	274	274	1310	0.20916
67	Standard	2022	1	Price	391	391	1310	0.298473
68	Standard	2022	2	Competitor	427	427	1262	0.338352
69	Standard	2022	2	Dissatisfaction	219	219	1262	0.173534
70	Standard	2022	2	Other	249	249	1262	0.197306
71	Standard	2022	2	Price	367	367	1262	0.290808
72	Standard	2022	3	Competitor	466	466	1361	0.342395
73	Standard	2022	3	Dissatisfaction	253	253	1361	0.185893
74	Standard	2022	3	Other	260	260	1361	0.191036
75	Standard	2022	3	Price	382	382	1361	0.280676
76	Standard	2022	4	Competitor	469	469	1361	0.3446
77	Standard	2022	4	Dissatisfaction	229	229	1361	0.168259
78	Standard	2022	4	Other	291	291	1361	0.213813
79	Standard	2022	4	Price	372	372	1361	0.273328
80	Standard	2023	1	Competitor	455	455	1355	0.335793
81	Standard	2023	1	Dissatisfaction	226	226	1355	0.16679
82	Standard	2023	1	Other	283	283	1355	0.208856
83	Standard	2023	1	Price	391	391	1355	0.288561
84	Standard	2023	2	Competitor	414	414	1260	0.328571
85	Standard	2023	2	Dissatisfaction	237	237	1260	0.188095
86	Standard	2023	2	Other	257	257	1260	0.203968
87	Standard	2023	2	Price	352	352	1260	0.279365
88	Standard	2023	3	Competitor	430	430	1332	0.322823
89	Standard	2023	3	Dissatisfaction	222	222	1332	0.166667
90	Standard	2023	3	Other	275	275	1332	0.206456
91	Standard	2023	3	Price	405	405	1332	0.304054
92	Standard	2023	4	Competitor	139	139	410	0.339024
93	Standard	2023	4	Dissatisfaction	67	67	410	0.163415
94	Standard	2023	4	Other	88	88	410	0.214634
95	Standard	2023	4	Price	116	116	410	0.282927

Contracts by State

Showing 100 entries

Search:

contract	state	count
Month-to-month	Alabama	325
Month-to-month	Alaska	325
Month-to-month	Arizona	321
Month-to-month	Arkansas	335
Month-to-month	California	364
Month-to-month	Colorado	349
Month-to-month	Connecticut	335
Month-to-month	Delaware	342
Month-to-month	Florida	336
Month-to-month	Georgia	340
Month-to-month	Hawaii	337
Month-to-month	Idaho	305
Month-to-month	Illinois	305
Month-to-month	Indiana	328
Month-to-month	Iowa	358
Month-to-month	Kansas	335
Month-to-month	Kentucky	329
Month-to-month	Louisiana	338
Month-to-month	Maine	342
Month-to-month	Maryland	334
Month-to-month	Massachusetts	312
Month-to-month	Michigan	331
Month-to-month	Minnesota	335
Month-to-month	Mississippi	316
Month-to-month	Missouri	340
Month-to-month	Montana	309
Month-to-month	Nebraska	327
Month-to-month	Nevada	317
Month-to-month	New Hampshire	304
Month-to-month	New Jersey	322
Month-to-month	New Mexico	326
Month-to-month	New York	303
Month-to-month	North Carolina	301
Month-to-month	North Dakota	367
Month-to-month	Ohio	367
Month-to-month	Oklahoma	302
Month-to-month	Oregon	317
Month-to-month	Pennsylvania	348
Month-to-month	Rhode Island	340
Month-to-month	South Carolina	353
Month-to-month	South Dakota	330
Month-to-month	Tennessee	297
Month-to-month	Texas	340
Month-to-month	Utah	330
Month-to-month	Vermont	366
Month-to-month	Virginia	355
Month-to-month	Washington	325
Month-to-month	West Virginia	357
Month-to-month	Wisconsin	334
Month-to-month	Wyoming	323
One year	Alabama	334
One year	Alaska	351
One year	Arizona	349
One year	Arkansas	308
One year	California	299
One year	Colorado	327
One year	Connecticut	347
One year	Delaware	341
One year	Florida	323
One year	Georgia	356
One year	Hawaii	323
One year	Idaho	329
One year	Illinois	330
One year	Indiana	304
One year	Iowa	337
One year	Kansas	362
One year	Kentucky	330
One year	Louisiana	349
One year	Maine	341
One year	Maryland	303
One year	Massachusetts	307
One year	Michigan	302
One year	Minnesota	322
One year	Mississippi	356
One year	Missouri	316
One year	Montana	313
One year	Nebraska	380
One year	Nevada	336
One year	New Hampshire	361
One year	New Jersey	329
One year	New Mexico	334
One year	New York	342
One year	North Carolina	338
One year	North Dakota	332
One year	Ohio	345
One year	Oklahoma	344
One year	Oregon	339
One year	Pennsylvania	339
One year	Rhode Island	325
One year	South Carolina	339
One year	South Dakota	343
One year	Tennessee	346
One year	Texas	326
One year	Utah	320
One year	Vermont	325
One year	Virginia	314
One year	Washington	314
One year	West Virginia	327
One year	Wisconsin	329
One year	Wyoming	333